Last Updated: 5 July 2026

Welcome to Motoprop (“we,” “our,” “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, purchase products, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our website.

1. Information We Collect

We collect information to provide better products, improve our services, process orders, and enhance your shopping experience.

The information we collect may include:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • PIN Code
  • State and Country
  • Payment Information (processed securely through third-party payment providers)
  • Order History

We do not store your complete debit card, credit card, or banking information on our servers.

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Type
  • Operating System
  • Pages Visited
  • Referral URLs
  • Date and Time of Visit
  • Session Duration
  • Clickstream Data

This information helps us improve website performance and user experience.

2. How We Use Your Information

Your information may be used for the following purposes:

  • Processing and delivering orders
  • Customer support
  • Sending order confirmations
  • Shipping notifications
  • Processing refunds
  • Preventing fraudulent transactions
  • Improving website performance
  • Product recommendations
  • Responding to inquiries
  • Marketing communications (only where permitted)
  • Legal compliance
  • Website analytics

We only collect information that is necessary to provide our services.

3. Cookies

Motoprop uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember shopping cart contents
  • Keep you logged in
  • Understand website usage
  • Improve navigation
  • Measure marketing effectiveness
  • Personalize your shopping experience

Most browsers allow you to disable cookies. However, certain website features may not function properly if cookies are disabled.

4. Payment Information

All payments are processed using trusted third-party payment gateways.

Motoprop does not store:

  • Debit card numbers
  • Credit card numbers
  • CVV numbers
  • UPI PINs
  • Internet banking passwords

Payment information is encrypted and handled by secure payment providers in accordance with applicable industry standards.

5. Order Information

To fulfill your order, we collect and retain information such as:

  • Purchased products
  • Delivery address
  • Contact details
  • Order value
  • Shipping status
  • Invoice information

Order records may be retained for accounting, warranty, taxation, and customer support purposes.

6. Marketing Communications

If you subscribe to our newsletter or promotional emails, we may send:

  • Product launches
  • Exclusive discounts
  • Seasonal offers
  • New arrivals
  • Automotive tips
  • Promotional campaigns

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

7. Sharing Your Information

We respect your privacy.

We do not sell, rent, or trade your personal information to third parties.

We may share limited information only with trusted service providers, including:

  • Payment processors
  • Shipping companies
  • Courier partners
  • Website hosting providers
  • Analytics providers
  • Email service providers
  • Legal authorities where required by law

These partners only receive information necessary to perform their services.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information.

Security measures may include:

  • SSL encryption
  • Secure hosting
  • Firewall protection
  • Restricted administrative access
  • Regular software updates
  • Password protection
  • Malware monitoring

While we strive to protect your information, no online system can guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions
  • Provide customer support
  • Comply with legal obligations
  • Resolve disputes
  • Maintain business records

When information is no longer required, it is securely deleted or anonymized where practicable.

10. Third-Party Services

Our website may use third-party services including:

  • Payment gateways
  • Shipping providers
  • Analytics platforms
  • Advertising services
  • Social media integrations

These services have their own privacy policies. We encourage you to review them before using their services.

11. Third-Party Links

Our website may contain links to external websites.

We are not responsible for:

  • Content on external websites
  • Privacy practices of third parties
  • Security of third-party websites

Visiting external websites is at your own discretion.

12. Children’s Privacy

Motoprop is intended for individuals who are at least 18 years of age or the legal age required to enter into contracts in their jurisdiction.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

13. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Update account details
  • Request deletion of your data
  • Withdraw marketing consent
  • Request a copy of your information
  • Object to certain processing activities

To exercise these rights, please contact us using the details below.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, legal requirements, or operational practices.

When changes are made:

  • The “Last Updated” date will be revised.
  • Significant changes may be highlighted on our website.

Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.

15. Limitation of Liability

While we take reasonable precautions to safeguard your information, Motoprop shall not be liable for unauthorized access resulting from circumstances beyond our reasonable control, including cyberattacks, internet disruptions, or force majeure events.

16. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising under this Privacy Policy shall be subject to the jurisdiction of the competent courts in India.

17. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Motoprop

Email: support@motoprop.com

We aim to respond to all genuine privacy-related inquiries within a reasonable timeframe.

By using Motoprop, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Your trust is important to us, and we remain committed to protecting your personal information while providing a safe and secure online shopping experience.